Return and Refund Policy

We take pride in delivering the highest quality medications and strive for your complete satisfaction.

However, we understand that unforeseen circumstances can arise. This policy outlines our straightforward process for refunds and returns, ensuring a smooth and hassle-free experience.

Refunds:

We want you to be confident in your purchase. If you encounter any issues with your order, please reach out to our dedicated customer service team within 24 hours of receiving your medication. They’ll listen attentively to your concerns and assess if a refund is the best course of action.

Here are some instances where a refund might be applicable:

• Incorrect order: Did you receive the wrong medication or quantity? Don’t worry; we’ll rectify the mistake promptly.
• Damaged items: If your medication arrives damaged, notify us immediately, and we’ll arrange a replacement or refund.
• Missing items: Didn’t receive all the items you ordered? We’ll investigate and issue a refund for the missing quantities.
• Delivery issues: We understand that shipping delays can be frustrating. If your order is lost or delayed due to our error or the courier company’s fault, we’ll gladly process a refund.

Please note: To ensure accurate deliveries and avoid unnecessary return processes, double-check the information you provide at checkout, especially your shipping address. We cannot offer refunds for orders with inaccurate details.

Returns:

For safety and quality reasons, we cannot accept returns of used or opened medication. This ensures the integrity and effectiveness of the products for all our customers. If you’re eligible for a refund or replacement, our customer service team will guide you through the return process seamlessly.

• Prompt action: Initiate your return within 7 days of receiving your order to ensure timely processing.
• Contact us first: Don’t hesitate to reach out to our customer service team. They’ll provide step-by-step instructions and arrange for a convenient package pickup.
• Thorough inspection: Once your return arrives, we’ll meticulously inspect it to verify that it meets the eligibility criteria for a refund or replacement.

Remember:

• The more details you provide when contacting customer service about an issue, the faster we can assist you.
• Our goal is to process refunds or replacements promptly once all conditions are met.

Transparency and communication are key to building trust with our customers. We value your feedback and encourage you to contact us if you have any questions about our refund and returns policy.